Privacy Policy

For the purposes of this Privacy Policy:

• Account means an account created for you to access parts of our service.

• Company refers to Arise Allied Therapies Pty Ltd, trading as Arise Kids OT.

• Cookies are small data files placed on your device when you visit a website.

• Country refers to Australia.

• Device means any device that can access our website or services, such as a computer, tablet or smartphone.

• Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable.

• Sensitive Information refers to health-related, developmental, diagnostic or therapy-related information provided voluntarily by or on behalf of a client.

• Service refers to our website at https://arisekidsot.com.au and the allied health services provided under the Arise Kids OT brand by Arise Allied Therapies Pty Ltd, including but not limited to occupational therapy and any other services we may offer from time to time.

• Service Provider refers to any third party engaged to support delivery, administration or improvement of our services.

• Usage Data refers to data collected automatically through the use of our website.

• You refers to the individual accessing the service, or their parent, legal guardian or authorised representative.

a. Personal Data

We may collect personally identifiable information, including:

• Full name
• Email address
• Phone number
• Address (including suburb/town, state, and postcode)

b. Sensitive Information

Parents, carers or authorised representatives may voluntarily provide sensitive information about a child’s development, diagnosis, therapy needs or support requirements. This information helps us understand your enquiry, provide appropriate allied health services and meet our professional obligations.

We do not collect clinical health records through our website unless consent has been provided.

c. Usage Data

We automatically collect information about how our website is used, including:

• IP address
• Browser type and version
• Pages visited
• Date and time of visits
• Time spent on pages
• Device identifiers and diagnostic information

We use cookies and similar tracking technologies to improve our website and understand how it is used.

These technologies include cookies, web beacons, tags, and scripts.

We use services such as Google Analytics to understand how visitors interact with our website. Google Analytics may collect information including your IP address, browser type, device type and time spent on pages. Where possible, IP addresses are anonymised before storage or analysis. Learn more at Google’s Privacy Policy.

Cookies used on our website may include:

• Essential cookies – Required for website functionality and security.
• Consent cookies – Store your cookie preferences.
• Functionality cookies – Remember your preferences and form information.
• Analytics cookies – Help us improve our website and services.

You can manage cookies through your browser settings. Disabling cookies may affect some website functionality. For more details, see our Cookie Policy.

We may use your information to:

• Provide and maintain our services.
• Respond to your enquiries.
• Process appointments and service agreements.
• Deliver mobile, clinic-based and telehealth services.
• Contact you by email, SMS, or telephone.
• Send service updates or marketing communications (unless you opt out).
• Improve our website, services, and user experience.
• Analyse trends and improve our services.
• Meet our legal and professional obligations.
• Support business administration and operations.

We offer services via secure telehealth platforms (video conferencing) where appropriate.

Telehealth sessions are not recorded unless we have obtained your prior written consent.

We take reasonable steps to protect personal information transmitted electronically by using reputable and secure telehealth and communication platforms. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We respect your privacy and only share your personal information when it is necessary to provide our services, operate our business, or where required by law.

Your information may be shared:

• With trusted service providers who help us operate our website, email systems, practice management software, IT services and other business systems.
• With secure payment providers to process payments for our services.
• With other healthcare professionals involved in your or your child’s care, where you have provided consent or where permitted or required by law.
• With contractors or business partners who assist us in delivering our services.
• If Arise Allied Therapies Pty Ltd is sold, merged or restructured, your information may be transferred as part of that process in accordance with applicable privacy laws.
• Where we are required or authorised by law, including in response to a court order or a request from a regulatory authority.
• For any other purpose where you have given your consent.

We do not sell your personal information to third parties for marketing purposes.

We retain your personal information only for as long as necessary to provide our services, comply with our legal and professional obligations, and fulfil the purposes outlined in this Privacy Policy. We may retain information for longer where required or permitted by law.

Your personal information may be stored on secure systems operated by trusted third-party service providers.

Some providers may store information outside Australia. Where this occurs, we take reasonable steps to ensure your information remains protected in accordance with Australian privacy laws.

You may request access to, correction of or deletion of your personal information by contacting us. We may retain certain information where required or permitted by law.

You may request deletion of your personal data. We will comply with your request where reasonably practicable, unless we are required by law or professional obligations to retain the information.

We will respond to your request within a reasonable timeframe.

Arise Allied Therapies Pty Ltd, trading as Arise Kids OT, provides allied health services for children and young people.

We do not knowingly collect personal information directly from children through our website.

All enquiries, form submissions and communications should be made by a parent, legal guardian or authorised carer.

If we become aware that personal information has been submitted directly by a child without appropriate parental involvement, we will take reasonable steps to delete that information.

If you are a parent or carer and believe your child’s personal information has been submitted directly without your consent, please contact us so we can take appropriate action.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

If you have any questions or concerns about how we handle your personal information, or believe your privacy has been breached, please contact us using the details below.

We will investigate your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated “Last updated” date.

We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Arise Allied Therapies Pty Ltd
Trading as Arise Kids OT

Email: info@arisekidsot.com.au

Website: https://arisekidsot.com.au

Phone: +61 401 948 176