Privacy Policy

For the purposes of this Privacy Policy:

• Account means an account created for you to access parts of our service.
• Company refers to Arise Kids OT, 4 Versace Cres, Marsden Park 2765.
• Cookies are small data files placed on your device when you visit a website.
• Country refers to New South Wales, Australia.
• Device means any device that can access the service, such as a computer or smartphone.
• Personal data refers to any information that identifies or can reasonably identify an individual.
• Sensitive information refers to health-related or diagnostic information about a child or client, provided voluntarily.
• Service refers to the website at https://arisekidsot.com.au.
• Service provider refers to any third party engaged to support delivery or analysis of the service.
• Usage data refers to data collected automatically through the use of the service.
• You refers to the individual accessing the service, or their legal representative.

a. Personal data

We may collect personally identifiable information, including:

• Full name
• Email address
• Phone number
• Address (including suburb/town, state, and postcode)

b. Sensitive information

In some cases, parents or carers may voluntarily provide sensitive information about their child’s development, diagnosis, or support needs. This information is used solely to help us understand the enquiry and deliver appropriate services. We do not collect health records through our website unless consent is explicitly provided.

c. Usage data

We collect data on how the website is accessed and used. This includes:

• IP address
• Browser type and version
• Pages visited
• Time and date of visits
• Time spent on pages
• Device identifiers and diagnostics

We use cookies and similar tracking technologies to track activity on our website and collect certain information to help improve the service. These technologies include cookies, web beacons, tags, and scripts.

We use tools such as Google Analytics to understand how visitors interact with our website. Google Analytics may collect information such as your IP address, browser type, device type, and time spent on pages. Where possible, IP addresses are anonymised before storage or analysis. Learn more at Google’s Privacy Policy.

Cookies used on our website may be:

• Essential cookies – Required for website functionality and user security.
• Consent cookies – Store whether you’ve accepted our cookie banner.
• Functionality cookies – Help remember your preferences or form inputs.
• Analytics cookies – Help us understand how the website is being used.

You can control cookie use through your browser settings. Disabling cookies may affect your ability to use some features of the site. For more details, see our Cookie Policy.

We may use your data to:

• Provide and maintain our service
• Manage your account (if applicable)
• Process appointments and service agreements
• Deliver teletherapy or mobile therapy sessions
• Contact you via email, SMS, or phone
• Send updates or marketing communications (unless you opt out)
• Respond to your enquiries or requests
• Improve our website, services, and user experience
• Perform data analysis and trend evaluation
• Comply with legal obligations or in the context of business transfers

We offer therapy sessions via telehealth platforms (video conferencing). These sessions are not recorded unless prior written consent is obtained. We take reasonable steps to ensure all online communication is private and secure, using reputable platforms that comply with relevant privacy standards.

We may share your personal information in the following situations:

• With service providers (e.g. analytics, form processing, email tools)
• With affiliates (e.g. in the context of internal operations)
• With business partners (for relevant offers or collaborations)
• In public forums (if you submit content publicly)
• For legal reasons (e.g. court orders or law enforcement)
• With your consent (for other specific purposes)

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. We may retain data longer if required by law, or for legitimate business or security purposes.

Your data may be stored on servers or systems operated by trusted third parties (e.g. website hosts, form processors, email providers). Some of these systems may be located outside your state or country. We take reasonable steps to ensure any such transfer complies with Australian privacy laws, including contractual and security safeguards.

You may request to access, update, or delete your personal information by contacting us. If you have an account, you can update your details directly. We may retain certain information where legally required or where necessary for legitimate purposes.

You may request deletion of your personal data. We will action this where possible, unless retention is required by law or necessary to complete ongoing services.

Arise Kids OT provides services to children and young people under the age of 18. However, we do not knowingly collect personal information directly from children through our website.

All inquiries, form submissions, and communications are intended to be made by a parent, legal guardian, or authorised carer. If we become aware that personal data has been provided directly by a child without appropriate parental or guardian involvement, we will take steps to delete that information.

If you are a parent or carer and believe your child’s personal information has been submitted directly without your consent, please contact us so we can take appropriate action.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies.

We may update this Privacy Policy periodically. We will notify users by updating this page and revising the “Last updated” date. We encourage you to review this policy from time to time.

If you have any questions or requests regarding this Privacy Policy, you can contact us:

• By email: info@arisekidsot.com.au
• Via our website: https://arisekidsot.com.au
• By phone: +61 421 011 569